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The mayor of Consumer Affairs, Ana Maria Miñarro, has today released statistics which gathers over 641 complaints last year.

The mayor of the City of Eagle consumption, Ana Maria Miñarro, today provided a press conference in which he has released statistics from the Municipal Office of Consumer Information (OMIC) in 2011.

As is clear from the report, more than 4,500 citizens have used the services of the OMIC during the past year, with most consultations, which have failed to transform itself into claims, which in the opinion of the council responsible for the area "means that marks the main purpose of the office, which is to provide information to consumers. "

Of all searches, only 12% have been processed as claims, an amount which is estimated at 641, of which over half are telephone (375), followed by banks and finance (44), insurance (32) , collection managers (25) and transit agencies (24).

The mayor of Consumer Affairs has detailed that "OMIC provides information, advice, conduct of written submissions by fax, email, etc.., Fulfilling another major purpose of the service consumer is your problem solved effectively and little bureaucracy as possible ".

As the profile of the user, these services are used interchangeably by women and men, being the sector from 30 to 65 years the most used to, followed by those aged 65 years, and last block of young people between 18 and 30 years of age.

Ana Maria Miñarro stressed that "There is a considerable increase in claims per year, increasing by more than 100 over the previous year (20%) and more than 200 that were processed with 5 years (51.5%)."

Miñarro also recalled that "the Consumer Information Bureau is a free public service, located in the Municipal Building" The Placetón ", attended by two consumer report and a legal adviser with a time of 9'00 citizen services to 13'00 hours, Monday through Friday. "

Source: Ayuntamiento de Águilas