Portal de Aguilas
www.portaldeaguilas.com
The 'SICTED' is a project to improve the quality of tourist destinations, promoted by the Tourism Institute of Spain (TURESPAÑA) and the Spanish Federation of Municipalities and Provinces (FEMP).
The Auditorium and Convention Center "Infanta Elena" was the place chosen to present the Comprehensive System Project Quality Tourism in Destinations (SICTED 2012).
The ceremony was performed by the mayor of Eagle, Bartolomé Hernández Giménez, the mayor of Tourism, Clara Valverde, and the company responsible for Tea Cegos consultants, Consultur Marc Pavia, and was counting on the presence of representatives of different firms and entities related to the local tourism sector.
This year, the System of Quality in Destinations will include the accession of 40 companies or entities, of which 20 will renew their distinction, among which are 17 companies in the sectors: tourism and hospitality business, along with the Office Municipal Tourism and the beaches of Las Delicias and La Colonia.
The SICTED is a project to improve the quality of tourist destinations, promoted by the Tourism Institute of Spain (TURESPAÑA) and the Spanish Federation of Municipalities and Provinces (FEMP), which works with business / tourism services up to 28 different trades , with the ultimate goal of improving the tourist experience and satisfaction.
According to local authorities, this project is based on comprehensive destination awareness and identification of common objectives of the agents involved, pursuing a consistent level of quality in services offered to tourists within a destination, so that no substantial appreciation of quality deficiencies among the different products that comprise the supply and thus, negative conditioning of perception and satisfaction of tourists.
Among other tools, has 28 SICTED good practice manuals, one for each job, tourist companies offering a training plan attached, technical assistance visits by certified counselors, community workshops, working groups to develop proposals improvement assessments for the destination and contrasting its relevance to the quality standards.
The distinctive "Tourist Quality Commitment", credited the efforts of the participating companies and is the support that confirms compliance with the requirements of the methodology, while the company apart from competition.
The badge is valid biennial, but is subject to annual monitoring.
The benefits of this system are the following destinations:
Establish a permanent management structure to ensure increased business competitiveness tourist destination.
Providing a consistent level of quality in all tourism services.
Increase the satisfaction of tourists and encourage them loyalty.
Increase involvement and participation of employers in the destination's tourism development.
Participate along with 103 destinations in a national project.
The SICTED offers the following benefits to participating tourism businesses:
Improve internal management, especially those processes related to customer satisfaction.
Increase equipment qualification through the training plan to 4 cycles, consisting of 19 modules.
Participate in the largest project of quality tourism developed in Spain, along with more than 5,700 companies.
Technical assistance that provides support for improvement.
Choosing the distinctive Tourist Quality Commitment.
Source: Ayuntamiento de Águilas
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