Portal de Aguilas
www.portaldeaguilas.com
This is a project that works with businesses / tourism services to 30 different trades, with the aim of improving the tourist experience and satisfaction.
As reported by the Councillor for Tourism of the City of Eagle, Clara Valverde, in 2013 the Project Quality System in Destinations (SCTE) will have the accession of almost 50 companies or local entities, 12 of them renew their distinction, related to the tourism, commercial and hospitality, which are now in training and assessment will in November.
The SCTE is a methodology that provides a comprehensive and continuous quality management in a tourist destination with a conception of the expected results, a focus on continuous improvement and an attitude of recovery and enhancement of resources and space.
In the words of the mayor of session aquiline tourism is a project to improve the quality of tourism destinations promoted by the Tourism Institute of Spain (TURESPAÃ'A) and the Spanish Federation of Municipalities and Provinces (FEMP), which works with business / tourism services to 30 different trades, with the aim of improving the tourist experience and satisfaction.
This system is based on comprehensive destination awareness and identification of common objectives of all stakeholders.
Chasing a quality level consistent in the services offered to tourists within a destination, so that no substantial quality deficiencies appreciate between different products or agents make the offer and thus negative conditioning of perception and satisfaction tourists.
The company responsible for the processing, Tea Cegos Consultur, will inform applicants the necessary tools, because they have 30 good practice manuals, one for each trade.
Offering business / tourism services attached a training, technical assistance visits by counselors approved, collective workshops, working groups that develop improvement proposals for the destination and the appropriateness contrasting assessments of the company / service to quality standards.
All these culminated in obtaining distinctive "Tourist Quality Commitment", which accredits and recognizes the efforts of the participating companies.
The Manager of Tourism Competitiveness Plan, José M ª Muñoz stressed that this support certifies compliance with the requirements of the methodology and recognizes the effort and commitment to quality and continuous improvement, while distinguishing the company against competition.
The biennial valid SICTED distinctive but is subject to annual monitoring.
Source: Ayuntamiento de Águilas
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